FAQ


PAYMENT METHOD
Checkout using PayPal. You can use PayPal as a guest a few times before you will need to register. If you are registered with PayPal then its A for Away.
Alternatively you can make an EFT.

LEAD TIME BEFORE SHIPPING
All items are made to order. Please allow 14 days from date of purchase for item to be dispatched. Custom and larger orders may take a bit longer and i'll let you know progress.

SHIPPING
No matter where in the whole wide world you might be - shipping is by international courier including track and trace. You can allow up to 6 days from shipment for delivery.

This courier service is aimed at major urban centres. Please note that a surcharge may be applicable if the adress falls outside of major urban areas. To be certain please get in touch and we can check.

WHOLESALE ENQUIRIES
For wholesale enquiries, please contact shop[at]bloomkineticmobiles.com

RETURNS POLICY
If you change your mind about the item or items you have bought, and they are still in the condition in which we sold them to you, you can ​return or ​exchange them within 30 days of your purchase date. Please note that shipping costs are non-refundable.
Please note that ​we can only process a refund once we have received the returned goods.
Before you return an online purchase, please email shop[at]bloomkineticmobiles.com to let us know. Please read the full returns policy

IMPORT TAX
Many countries add extra import taxes and VAT to incoming packages from foreign companies. It is up to you, the customer, to know about and to pay for the shipping taxes in your own country. BLOOM kinetic mobiles is not responsible for any additional costs that may be accrued from custom taxation or abandoned packages. International vendors must agree to these terms when placing orders.
Most of our customers have not had to pay any additional costs - but you as the customer need to be aware that it may be requested of you from your countries customs control.